Complaints
At Cork Bays & Fisher we aim to provide the best service we can. If you feel for some reason that we have been unable to do this, please let us know so we can resolve the problem. If you have a complaint then please contact us and we will consider your complaint immediately.
Contacting Us
Call us: 020 7324 3938 which can often be the fastest way to resolve problems.
Email: enquiries@corkbaysfisher.co.uk
Or, you can write to us at:
Advantage Financial Services Limited T/A Cork Bays & Fisher
c/o Regus, Eagle House,
167 City Road,
London,
EC1V 1AW
We aim to resolve the issue for you within three working days and will let you know what the next steps are.
How We Resolve Your Complaint
We will take a number of steps when we to resolve your complaint:
- Summary Resolution – If we can we will try and resolve your complaint to your satisfaction within 3 working days of receipt. We’ll let you know that your complaint has been resolved and tell you about the Financial Ombudsman Service.
- Acknowledgement – If we can’t resolve your complaint to your satisfaction within 3 working days, we’ll let you know about our complaints handling process and tell you about the Financial Ombudsman Service.
- Eight-week Update – If we have been unable to resolve your complaint within 8 weeks, we will let you know why we haven’t been able to give you a final response and when we expect to be able to provide it. We will let you know about your right to contact the Financial Ombudsman Service.
- Final Response – If we haven’t been able to resolve your complaint within 3 working days, we will send you a final response as soon as we have completed our investigations. We will aim to get this to you as soon as we can.
The final response at Cork Bays & Fisher is a detailed response, which explains the investigation and the decision and if there are any following steps. We will also provide details about the Financial Ombudsman Service.
Advantage Financial Services Limited T/A Cork Bays & Fisher, is regulated by the Financial Conduct Authority (FCA), as a regulated firm we will always follow the steps above to deal with a complaint and give you further information about the Financial Ombudsman Service.
Financial Ombudsman Service
If Cork Bays & Fisher don’t complete our investigations of your complaint within 8 weeks, or you are unhappy with our response, you can approach the Financial Ombudsman Service to look at your complaint. This is a free and independent service. You should contact them within 6 months of the final response letter.
You can contact them using the details below:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
By telephone: 0800 023 4567 or 0300 123 9123
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk